Enterprise Search
"Users demand that the most relevant and timely information is served to them when and where they need it. We design and build custom search experiences that exceed user expectations."
John Sutton, Senior Information Architect
As the volume of information on your website increases so does the need for a robust and well designed search solution. In the face of vast amounts of material and a wide array of user needs, traditional navigation yields to faceted navigation and internal site search for immediate, curated results. Organizations for which information is a primary revenue driver have the ability to derive real monetary value from exposing their intellectual property through search. Enterprise search can mean the difference between a frustrating user experience and an exceptional one.
Many enterprises either underestimate the importance of effective internal site search, or choose to ignore it because of the daunting complexity. However, if more than 5% of your site traffic engages your site search functionality, search is something of paramount importance to your organization. At NavigationArts, our user experience designers unlock the potential behind search with extensive user research, usability testing, customer surveys, and traffic analysis. We create faceted taxonomies, controlled vocabularies, and search parameters that serve key organizational goals and user needs. Our search solutions span all industries including healthcare, energy, hospitality, education, and real-estate.
Effective Enterprise Search Systems:
- Allow visitors to explore content, products, and services on their own terms
- Provide accurate results for users that translate into repeat visits, increased traffic, page views, and time on site
- Gauge user intent and provide boundaries for queries
- Set security control for users
- Play a pivotal role in the overall enterprise information management structure
Exposing Content through Faceted Search
Many research heavy organizations find themselves weighed down by archaic print and PDF materials. The inability to expose their intellectual property effectively over the web is a major concern in retaining customer loyalty and impressing prospective clients. A search solution that effortlessly exposes products and IP to customers is a distinct competitive advantage for any business, particularly those interested in cross-marketing capabilities.
For leading Oil and Gas Industry consultant PFC Energy, a customized search functionality paved the way for their complete business model transformation. With mountains of intellectual property buried within PDF files and print documents, it was impossible for PFC Energy's clients to effectively search content. After converting those files into digitally friendly HTML format, NavigationArts integrated the Coveo search platform with Sitecore CMS, creating rich search capabilities that extend between the public-facing pfcenergy.com and paywall customer portal.
Search is a crucial part of any solution, whether for an external-facing website, intranet, portal, custom application, mobile website, or mobile application. Our developers work with best of breed search applications such as Coveo, Endeca, FAST, Google search, custom built solutions, and more. We build custom search interfaces and seamlessly integrate them into each solution.