Travel & Hospitality

Online, social, and mobile platforms are driving major shifts in consumer behavior. The travel and hospitality industries are under more pressure than ever to not only stay on top of these trends, but to continue to surprise and delight their customers.

From hotels to restaurants to cruise lines and more, our consultants work with the travel and tourism industries to better attract and serve customers. Through strategy and user research we uncover user needs and remove the roadblocks to online satisfaction. Through stakeholder interviews and business analysis, we devise the systems to streamline operations and enable growth.

Through strategy, user research, creative design, and proven technical expertise, we design and build:

• Visually rich websites to attract and engage users
• Self-service customer portals for online booking, account management and more
• Multiple sites and brands synthesized into one manageable, consistent platform
• Enterprise search systems to handle hundreds of locations and complex search criteria

Marriott International Case Study

Our work with Marriott has spanned several years and many projects. The most notable of which culminated in the full redesign of all of Marriott's hotel websites.  The NavigationArts team created a system that allowed for brand distinction and highlighted property assets.  We redesigned more than 3,000 properties in 68 countries belonging to 11 brands and created a system that will allow for infinite growth in the future.

Learn More: Marriott Case Study