November 4th, 2011
Don Bruns
Director, Application Design
Systems are only as effective as the people using them. So what happens when a company invests resources in a product that employees grudgingly or, worse, flat-out refuse to use?
Everywhere you look today, organizations from 200,000 employees to 200 are grappling with the effects of poorly adopted Knowledge Management Systems, Intranets and Portals, and Applications. The efficiencies lost in neglecting these systems have an enormous impact on your bottom line. What's the answer to one of the biggest challenges facing businesses today?
Over my career, I've come to understand that user adoption is not a binary concept; there are many levels between wholehearted adoption and outright user rejection. Merely using a system is not the same as adoptiong a system.
This Whitepaper explores the major causes and symptoms of halfhearted user adoption and user rejection, and defines strategies for encouraging wholehearted user adoption.